fui9 Privacy Policy — Your Data, Protected
fui9 is committed to safeguarding the personal information of every player in Bangladesh. This policy explains exactly what data we collect, why we collect it, and how you can control it.
Last updated: January 2026
This Privacy Policy ("Policy") describes how fui9 ("we", "us", "our") collects, uses, stores, and discloses personal information when you access or use the fui9 website at fui9.org, its subpages, and any related services (collectively, the "Platform"). This Policy applies to all users of the Platform, including registered players and visitors who browse without creating an account. By using the Platform, you consent to the data practices described in this Policy. If you do not agree with this Policy, please do not use the Platform.
fui9 is operated for players based in Bangladesh. All personal data processed by fui9 relates to the provision of online casino and sports betting services in Bangladesh Taka (BDT), with payments facilitated exclusively via Bangladeshi mobile financial services including bKash, Nagad, Rocket, and Upay. We take your privacy seriously and collect only the data that is genuinely necessary to provide a safe, compliant, and enjoyable gaming experience.
Privacy at a Glance
Six key facts about how fui9 handles your personal data on the Platform.
1. Information We Collect
fui9 collects personal information in three ways: information you provide directly when using the Platform, information generated automatically by your use of the Platform, and information received from third-party service providers involved in processing your transactions or verifying your identity.
When you register an account or use our services, you may provide: full legal name; date of birth; registered Bangladeshi mobile number; bKash, Nagad, Rocket, or Upay wallet number linked to your account; account username and password; and any additional identity documents submitted during KYC verification (such as a National Identity Card or passport). You may also provide information voluntarily when contacting our customer support team, such as descriptions of issues, preferences, or feedback.
When you use the Platform, certain technical data is collected automatically: IP address; device type, operating system, and browser version; session start and end times; pages visited and features used; game session data including games played, bet amounts, and outcomes (for regulatory and responsible gaming compliance); and cookie identifiers and similar tracking technologies as described in Section 6 of this Policy. This data is used for security monitoring, fraud prevention, service optimisation, and responsible gaming purposes.
fui9 may receive personal information about you from third-party service providers engaged in connection with the Platform, including: mobile financial service providers (bKash, Nagad, Rocket, Upay) in connection with payment processing and transaction confirmation; identity verification and KYC service providers; fraud detection and anti-money laundering screening services; and analytics providers whose tools are deployed on the Platform. Information received from third parties is handled in accordance with this Policy and is used only for the purposes for which it was collected.
2. How We Use Your Information
The table below sets out the primary purposes for which fui9 uses personal data and the corresponding legal basis for each use.
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Contract performance |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay | Contract performance |
| Identity verification (KYC) and anti-money laundering compliance | Legal obligation |
| Responsible gaming monitoring and player protection | Legitimate interests / legal obligation |
| Customer support and complaint resolution | Contract performance / legitimate interests |
fui9 does not use your personal data for automated individual decision-making that produces significant legal effects. Where automated processes are used (for example, fraud screening), they are subject to human review where a decision materially affects a player's account.
3. Legal Basis for Processing
fui9 processes personal data on the following legal grounds, depending on the nature and purpose of each processing activity.
The majority of data processing on the fui9 Platform is necessary for the performance of the contract between fui9 and the player. This includes creating and maintaining your account, processing your deposits and withdrawals, settling bets, and providing customer support. Without this processing, fui9 cannot fulfil its contractual obligations to you as a registered player.
Certain processing is required to comply with applicable legal obligations, including KYC identity verification, anti-money laundering screening, transaction record-keeping, and the implementation and enforcement of responsible gaming tools such as self-exclusion and deposit limits. fui9 may be required to retain certain personal data and records for statutory periods even after an account is closed.
Where neither contract performance nor legal obligation applies, fui9 may process personal data on the basis of its legitimate interests, provided those interests are not overridden by your rights and interests. Legitimate interests pursued by fui9 include: fraud prevention and platform security; improving Platform performance and game offerings based on aggregate usage data; and maintaining responsible gaming monitoring systems that protect both players and the integrity of the Platform.
4. Sharing Your Information
fui9 does not sell your personal data. We share personal data with third parties only where necessary to operate the Platform, comply with legal obligations, or protect the rights and safety of players and the Platform.
fui9 engages third-party service providers to support Platform operations. These include payment processors (bKash, Nagad, Rocket, Upay) for transaction handling; KYC and identity verification providers; fraud detection and AML screening services; game content providers (such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe) who may receive session identifiers for game delivery purposes; and IT infrastructure and hosting providers. All service providers are subject to data processing agreements that restrict their use of your personal data to the specific purposes for which it was shared.
fui9 may disclose personal data where required by law, court order, or lawful request by a competent authority. This includes disclosures required for anti-money laundering investigations, fraud investigations, or any other legally mandated disclosure. fui9 will, where permitted by law, notify the relevant player of such a disclosure request before complying.
In the event of a merger, acquisition, reorganisation, or sale of all or part of fui9's business, personal data held by fui9 may be transferred to the acquiring entity as part of that transaction. In such circumstances, fui9 will take reasonable steps to ensure that your privacy rights continue to be protected and will notify affected players via the Platform or via the mobile number registered on your account before any transfer takes effect.
5. Data Retention
fui9 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including the duration of your account's active status, plus any additional period required to meet legal obligations or resolve disputes. In practice, this means: account information and transaction records are retained for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later, in order to satisfy AML record-keeping requirements; game session logs are retained for a minimum of two (2) years; and customer support correspondence is retained for two (2) years from the date of resolution.
When personal data is no longer required for any purpose for which it was collected or retained, fui9 will securely delete or anonymise that data. Where anonymisation is used, the resulting anonymised dataset no longer constitutes personal data and may be retained indefinitely for aggregate analytics purposes.
6. Cookies and Tracking Technologies
fui9 uses cookies and similar tracking technologies to enable core Platform functionality, improve performance, and understand how players use the site. The following categories of cookies are used on the Platform.
Essential cookies are strictly necessary for the Platform to function. They manage your login session, maintain your authenticated state, protect against cross-site request forgery (CSRF), and ensure that your security preferences are retained during your visit. Essential cookies cannot be disabled without breaking core Platform functionality.
Analytics cookies help fui9 understand how players interact with the Platform — which pages are visited most frequently, where players spend the most time, and which features are used or ignored. This data is used in aggregate, anonymised form to improve Platform design and performance. fui9 does not use analytics cookie data to build individual behavioural profiles for advertising purposes.
You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies at the category or individual level. Please note that blocking essential cookies will prevent you from using the Platform. Blocking analytics cookies will not affect your ability to play games or process transactions. Your browser's help documentation will explain how to manage cookie settings for your specific browser on Android or iOS.
7. Your Rights
fui9 respects your rights in relation to your personal data. The following rights are available to all players. To exercise any of these rights, please contact our support team via live chat on fui9.org or by email at [email protected]. fui9 will respond to all verified rights requests within thirty (30) calendar days of receipt.
You have the right to request a copy of the personal data fui9 holds about you, together with information about the purposes for which it is processed, the categories of data held, and the third parties with whom it has been shared. fui9 will provide this information in a structured, commonly used format.
If you believe that any personal data fui9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details (such as your registered mobile number) directly from your account settings. For corrections to identity documents or KYC records, please contact support.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (if processing was based on consent), or where you object to processing based on legitimate interests. The right to erasure is not absolute — fui9 may be required to retain certain data to comply with legal obligations (for example, AML record-keeping requirements), in which case deletion will be limited to data not subject to those obligations.
You have the right to object to processing of your personal data where that processing is based on fui9's legitimate interests. If you object, fui9 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise, or defence of legal claims. You may also object at any time to processing of your personal data for direct marketing purposes, and fui9 will comply with such an objection immediately.
8. Security Measures
fui9 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data in transit between your device and fui9 servers; encryption of sensitive data fields (including payment details and identity document data) at rest in our databases; access controls that restrict employee access to personal data on a need-to-know basis; regular security assessments of the Platform and its third-party integrations; and monitoring systems designed to detect and respond to security incidents in real time.
While fui9 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your account credentials (mobile number and password) secure and for notifying fui9 immediately if you believe your account has been compromised. fui9 will never ask you for your password via email, live chat, or any other channel.
9. Children and Minors
The fui9 Platform is strictly for adults aged 21 and above. fui9 does not knowingly collect personal data from individuals under the age of 21. If fui9 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe that a minor has registered an account on fui9, please contact our support team immediately via live chat on fui9.org so that we can investigate and take appropriate action.
10. Changes to This Privacy Policy
fui9 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform features. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where the changes are significant, take reasonable steps to notify registered players via the Platform or via the mobile number registered on their account. Your continued use of the Platform after any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how fui9 protects your personal information.
11. Contact and Privacy Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data fui9 holds about you, please contact our support team via live chat available on fui9.org. Our team is available 24 hours a day, 7 days a week. For written privacy enquiries, you may also contact us by email. fui9 aims to acknowledge all privacy enquiries within 48 hours and to resolve them within thirty (30) calendar days.
Our privacy contact email is [email protected]. Please note that this address is for written correspondence only and is not monitored in real time. For urgent data-related matters, always use the live chat function on fui9.org for the fastest response. Please include "Privacy Request" in the subject line of any email enquiry so that it can be prioritised correctly by our support team.
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