Responsible Gaming — Play Smart, Stay in Control
fui9 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Gambling should always be a form of entertainment — never a financial solution.
At fui9, responsible gaming is not just a policy — it is a core part of how we operate. We believe that every player in Bangladesh deserves access to tools, information, and support that help them make informed decisions about their gambling activity. Our platform is designed so that you remain in full control of your gaming experience at all times.
The fui9 platform is strictly for adults aged 21 and above. We actively verify player age during registration and maintain a zero-tolerance approach to underage gambling. If you ever feel that gambling is negatively affecting your daily life, finances, or relationships, we urge you to use the player protection tools available in your account dashboard or to contact our support team immediately via live chat on fui9.org.
Player Protection Tools
Access these tools directly from your fui9 account dashboard at any time to stay in control of your play.
How to Activate Your Protection Tools
Activating any responsible gaming tool on fui9 takes less than a minute. Follow these steps from any device in Bangladesh.
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1Log In to Your Account
Open fui9.org on your mobile browser and log in with your registered Bangladeshi mobile number and password.
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2Go to Account Settings
Tap the profile icon and select "Responsible Gaming" from the account settings menu to see all available tools.
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3Choose and Configure Your Tool
Select the tool you want — deposit limit, loss limit, time limit, cooling-off, or self-exclusion — and enter your preferred values. Changes to limits that reduce your risk apply instantly.
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4Contact Support If Needed
If you cannot find the tool you need, or if you need to request an immediate self-exclusion, contact our support team 24/7 via live chat on fui9.org. Our team will assist you immediately.
Warning Signs of Problem Gambling
Gambling becomes a problem when it is no longer just entertainment. The following signs may indicate that your gambling is becoming harmful. If you recognise any of these in yourself, please take action now.
- ⚠️Spending more money on gambling than you can afford to lose, including money set aside for essential expenses like food, rent, or bKash top-ups for family.
- ⚠️Chasing losses — placing more bets after a losing session in an attempt to win back money you have already lost.
- ⚠️Neglecting work, study, family responsibilities, or social relationships in favour of gambling sessions.
- ⚠️Feeling anxious, irritable, or restless when you are not gambling, or when you try to reduce or stop your gambling activity.
- ⚠️Borrowing money, taking loans, or selling personal belongings to fund gambling activity.
- ⚠️Lying to family members or friends about the amount of time or money spent gambling, or trying to conceal gambling activity from people close to you.
If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use the responsible gaming tools in your fui9 account, speak to someone you trust, and reach out to our support team. You do not have to manage this alone — help is available.
Self-Assessment — Know Where You Stand
The following questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers — this is a private tool for your own awareness.
- Have I ever spent more on gambling in a single session than I originally planned?
- Have I ever borrowed money or used savings intended for other purposes to fund gambling?
- Have I tried to win back losses by placing bigger or more frequent bets after losing?
- Have I felt the need to hide my gambling activity from my family or friends in Dhaka, Chittagong, or elsewhere?
- Has gambling caused me to miss work, studies, or important family events?
- Do I feel anxious, stressed, or down when I am unable to gamble, or after a losing session?
If you answered 'yes' to any of the above questions, we encourage you to activate a deposit or loss limit today, or to speak with our responsible gaming support team who can help you explore further options including cooling-off periods and self-exclusion.
Self-Exclusion — Taking a Full Break
Self-exclusion is the most powerful responsible gaming tool available on fui9. When you request a self-exclusion, your account is suspended for the duration you choose, all marketing and promotional communications are stopped, and you will be blocked from creating a new account during the exclusion period. fui9 takes all reasonable technical steps to enforce self-exclusion across the Platform.
Self-exclusion periods available on fui9 are: 30 days, 90 days, 6 months, 1 year, and permanent (indefinite) exclusion. Once a self-exclusion is in place, fui9 will not allow the period to be shortened. Only after the originally chosen exclusion period has fully expired may a player request reactivation, and a mandatory 24-hour cooling-off period applies before any reactivation can take effect.
To request a self-exclusion immediately, contact our support team via live chat on fui9.org, which is available 24 hours a day, 7 days a week. Our team will process your request within 24 hours of receipt and confirm the exclusion to you by the mobile number registered on your account. If you believe you have a serious gambling problem, please also consider seeking help from a professional counselling service.
Protecting Minors — Under-21 Policy
The fui9 platform is strictly for adults aged 21 years and above. We apply rigorous age verification measures during account registration and conduct ongoing checks to ensure our platform remains inaccessible to minors. Any account found to belong to a person under 21 will be closed immediately, all funds will be returned, and the account will be permanently barred from reopening.
If you are a parent or guardian and you believe a minor in your household may have accessed the fui9 platform, please contact our support team immediately via live chat or email at [email protected]. We recommend using device-level parental control features available on Android and iOS devices to restrict access to online gambling sites for young people in your care. Using a secure password and not sharing your fui9 login credentials with anyone in your household is the simplest step you can take to protect minors.
Get Support — You Are Not Alone
If gambling is causing you or someone you know distress — financially, emotionally, or in your relationships — fui9 encourages you to reach out. Our customer support team is trained in responsible gaming and can help you activate protection tools, discuss your options, and escalate your case to a specialist if needed. There is no judgment: our team is here to help, not to question your choices.
Contact fui9 Responsible Gaming Support
Live chat is available 24/7 on fui9.org. For written enquiries, email us at [email protected]. Our team responds to responsible gaming requests as a priority and aims to acknowledge all requests within 24 hours.
Remember: gambling should be fun, voluntary, and affordable. If it stops being any one of those things, that is a sign to pause and seek support. fui9 is here to help players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and across Bangladesh make safe, informed choices about their gaming activity every day.
Our Commitment to Safe Play
fui9 is committed to continuous improvement of its responsible gaming programme. We regularly review our player protection tools, update our support team training, and assess the effectiveness of our age verification procedures. We use anonymised aggregate data to identify patterns of at-risk play and proactively reach out to players who may benefit from guidance or intervention. Our commitment is to ensure that every player who chooses to use fui9 does so in a safe and supported environment.
Gambling laws and responsible gaming best practices continue to evolve globally and across South Asia. fui9 monitors regulatory developments relevant to Bangladesh and updates its responsible gaming policies accordingly. This page was last reviewed in January 2026 and reflects fui9's current approach to player protection. If you have suggestions for how fui9 can improve its responsible gaming offering, please share them with our support team — we welcome feedback from our player community.
Play Responsibly — Explore fui9 Safely
Ready to enjoy cricket betting and casino games the right way? Browse fui9 with your limits set and your tools active. 21+ only. Gambling is for entertainment only.